Frequently Asked Questions

We have tried our best to cover every question that you may have, but If you can’t find the answer you’re looking for below then please contact us

 

Email our team with your questions at info@aberdeenmotorhomerentals.com;

or

Call our team on +44 7971 711 218

What is included in the price?

Unlike most other motorhome hire companies our prices really do include all the basic essentials you need! From a TV to toilet paper, we have it covered.

What optional extra’s are there?
Additional Driver – maximum of 3

  • £7 per driver, per night

Double Bedding Pack – double quilt & cover, double sheet, 2 pillows & pillow cases

  • Fixed price: £25 per pack

Single Bedding Pack – single quilt & cover, single sheet, 1 pillow & pillow case

  • Fixed price: £15 per pack

Towel Pack – 1 x bath towel, 1 x hand towel

  • Fixed price: £10 per pack

EU Hire

  • 3 to 7 nights: £45
  • 8 nights and over: £75

Generator

  • Fixed price: £75

Pet Fee – maximum 2

  • Fixed price: £50, per pet
Do we need to pay a deposit?

Yes, there are 2 types of deposit that will be required.

Booking Deposit (non-refundable) – £250 for 1 week £500 for 2 weeks or more, paid at the time of booking, unless the collection date is within 6 weeks, in which case the full balance will be due.

Security Deposit (refundable) – normally £750, paid at the time of collection. Security deposits will be refunded when the vehicle has been checked in and is deemed to be in the same state as it was when let out. Please allow up to 5 working days for the security deposit to appear in your bank.

All Deposits may be increased at our discretion.

We accept Amex, Visa, MasterCard and Visa Debit.

We do not accept prepaid cards, pay-as-you-go cards or cheques.

Is insurance included in the price?

Yes, fully comprehensive insurance is included for ONE driver within the hire charge and arranged for you with a trusted insurer.

The insurance excess is £1250 but can be reduced by opting to pay Damage Limitation Waiver (DLW). We do not supply this cover, but it can be purchased online. See below for more details.

The following is not covered by our Insurance and are chargeable on a case by case basis so the insurance excess will not apply:

  • Damage or repairs deemed as a result of abnormal, deliberate or negligent acts
  • Damage to the Bike Rack
  • Lost or broken keys
  • Damage to windscreens and glass
  • Punctures or blowouts or damage to road wheels
  • Damage above windscreen height (2m or 6.6ft)
  • Vehicle break-in or vandalism

For ease of clarity our insurance does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. Although we do not offer this service, we do advice you to take out Personal Holiday Insurance.

Failure to abide by the terms and conditions of each hire may revoke the insurance cover and thus make the hirer fully liable. Full terms and conditions are available here, at the Company Offices and incorporated within the rental agreement.

Do we have to pay for the motorhome to be cleaned when we return it?

Exterior – Only in extreme cases.

Interior – The vehicle must be returned with the interior clean and in the same condition as it was when handed over to you, otherwise a £100 charge will be made. This includes, but is not limited to the toilet, upholstery, cutlery, cooking utensils, oven, hob and grill.

Can we take the motorhome abroad?

Yes, our vehicles are permitted to travel through most European countries. 

Do we have to pay extra to go abroad?

The minimum hire charge when taking a motorhome abroad is 7 nights. There is also an extra charge to cover the added insurance and breakdown cover.

The extra charge is:

  • 3 to 7 nights = £45
  • 8 nights and over = £75

The extra charge includes:

  • Added Breakdown Cover
  • Added Insurance
  • Mileage
  • VE103B form; you need a Vehicle on Hire Certificate to prove you have our permission to take our motorhome abroad.
How old do I have to be to drive a motorhome?

Anyone between the ages of 25-74 who has held the required license, for at least 2 years, and has current driving experience can drive our motorhomes.

What licence do I need to drive a motorhome?
  • Motorhomes up to 3500 kg – category B or equivalent
  • Motorhomes 3500 kg to 7500 kg – category C1 or equivalent

Please see each motorhome for specific licence requirements.

Each driver must produce their driving licence on collection of the vehicle. Details of any endorsements/penalty points for people who hold a UK driving licence are now kept online and not on the driving licence or paper counterpart. Each driver will need to visit www.gov.uk/view-driving-licence before arrival to create a licence check code which they must produce when they come in to collect the vehicle. The code is only valid for 21 days.

Alternatively, if you do not have access to a computer at home then you can bring your driving licence, National Insurance number and identification with you when you come in to collect your vehicle and we will give you access to one of our computers so you can generate a check code. You then need to give the check code to us so that we can log on and view your details. If you can’t do either of the above, you will be asked to give your permission verbally over the telephone to DVLA, so that they can disclose your driving licence information to us. This is a premium rate telephone service and there will be a charge of £6.60 inclusive of VAT per licence for choosing this option. Please note this service is only available Monday to Friday 8am to 7pm and Saturdays 8am to 2pm (not including Bank Holidays). We will be unable to hire to you if you select this option outside of their operating hours.

PLEASE NOTE: Should we discover that an uninsured driver is driving an Aberdeen Motorhome Rentals vehicle, then the hire will cease immediately, and the hirer will be responsible for all costs plus an additional charge of £300 inclusive of VAT. For the avoidance of doubt, if we have not seen, verified and recorded the licence details on the rental agreement then the driver is uninsured and unauthorised to drive an Aberdeen Motorhome Rentals vehicle.

What if I don’t have a UK driving licence?

Licence issued in the European Union (EU) or European Economic Area (EEA) countries are treated equally. For ease of reference the Countries are listed below:

EU Countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

EEA Countries:
Iceland, Liechtenstein and Norway. Therefore, if you are from an EU/EEA country holding a valid community licence you can drive in line with the appropriate entitlement as per your driving licence. It is a criminal offence to drive using a licence that is not valid in the UK. In addition, if you do so, the insurance will be invalidated, and you will be committing a further criminal offence of ‘driving without valid motor insurance’.

Non UK, EU, EEA Licences

Non-UK, EU, EEA licences must be valid for the duration of the rental period. Should such foreign licences be in a foreign alphabet they must be accompanied by an International Driving Permit.

N.B. International Driving Permits issued in the UK are not valid in the UK.

The following websites may be of use to drivers from outside of the UK:

PLEASE NOTE: Should we discover that an uninsured driver is driving an Aberdeen Motorhome Rentals vehicle, then the hire will cease immediately, and the hirer will be responsible for all costs plus an additional charge of £300 inclusive of VAT.  For the avoidance of doubt, if we have not seen, verified and recorded the licence details on the rental agreement then the driver is uninsured and unauthorised to drive an Aberdeen Motorhome Rentals vehicle.

What if I have penalty points on my licence?

Many endorsements are acceptable e.g., SP30 (speeding). However over 6 points or recent endorsements may cause a higher excess or refusal of hire, as will any serious convictions within the last 11 years. Aberdeen Motorhome Rentals reserve the right to refuse hire for certain endorsements. If in doubt, please call us on +44 7971 711 218 with the details of your endorsements and conviction dates etc., at your earliest opportunity.

Can we have more than 1 driver?

Yes, you can have up to 3 additional drivers, but there is an additional charge of £9 per night, per driver.

Can we bring our pets?

Yes, you can bring up to 2 pets but there is an extra charge of £50 per pet.

Can we bring our bikes?

Yes, each motorhome is fitted with a bike rack on the rear at no extra charge. Please call us on +44 7971 711 218 to check how many bikes the Motorhome can carry if you’re bringing more than 2 bikes.

Can we tow a car behind the motorhome?

No. None of our motorhomes have the capability to tow a car.

How long can we rent the motorhome for?

Our minimum hire periods are**:

  • 3 nights between the 1st October and the 31st May
  • 7 nights between the 1st June and the 30th September

Our maximum hire periods are:

  • 28 nights for online bookings
  • 29 nights or more please call the office on 07971 711218

**Please note that for certain festivals and events we may increase the minimum hire periods

Where can we collect the motorhome from?

The motorhome will be available for collection at our depot at Glashieburn Scotstown, Bridge of Don, AB22 8NJ (off Jesmond Drive) from 14:00.

We offer Monday to Saturday collections and returns outwith the peak season (excluding Bank Holidays). Peak season 1st June until 20th October

A Sunday or Bank Holiday return can also be arranged but can’t be booked via the website. Please call the office on +44 7971 711 218 to check if this option is available.

What time can we collect the motorhome?

The motorhome will be available for collection from 14:00.

The Motorhome must be dropped off by 10:00 on the last day of rental.

What if we are late arriving to collect the motorhome?

In all instances, please call us and let us know as soon as you realise you’re not going to be on time. During our busy periods you may have been given an allocated slot, so if you’re late, you may have to wait longer to get away, while we deal with other customers.

Can we deliver/collect the motorhome?

Yes, for certain periods we can arrange to deliver and/or collect your motorhome, but there will be a charge for this. You will need to call +44 7971 711 218 or email info@aberdeenmotorhomerentals.com to arrange this, rather than booking on line.

Can we collect you from the airport/port/train station?

Yes, depending on how busy we are we can arrange to collect you from a public transport terminal, but there will be a charge for this. You will need to call +44 7971 711218 or email info@aberdeenmotorhomerentals.com to arrange this, rather than booking on line.

Can we leave our car with you?

Yes, you are welcome to leave your car in our secure compound. All we ask is that you leave your car keys with us so we can move it if necessary. Please note however, that your vehicle and contents are left at entirely your own risk.

How do we book a motorhome?

Booking a motorhome with Aberdeen Motorhome Rentals couldn’t be easier:

What if we need to cancel our booking?

WHAT IF WE NEED TO CANCEL OUR BOOKING?
Should you need to cancel your booking the following charges will apply:

  • More than 6 weeks before: booking deposit will be retained
  • 6 weeks – 2 weeks: 50% of total hire charge will be retained
  • 2 weeks – No Show: 100% of total hire charge will be retained.

Although we do not offer this service, we do advise you to take out Personal Holiday Insurance.

What paperwork do we need to bring when we collect the motorhome?

Please bring original documents as we do not accept photocopies.

  • Driving licence – we must see each driver with their driving licence at the office
  • Additional form of ID showing current name and address, dated within the last 3 months – e.g., utility bill, bank statement, council tax bill or official letter
  • If travelling outside of the UK – your passport
  • If visiting from outside the UK – your passport along with a contact address of where you will be staying in the UK.
Will you show us how to use the motorhome?

Yes, we will give you a full demonstration on how to use all the on-board facilities. Experience has taught us what we need to cover. We will cover everything you need to know in a logical order, so please don’t wander off and start asking questions about an area we haven’t covered yet – we will get to it if you’re patient with us. Experience has also taught us that the hand-over is much smoother and quicker if it’s on a one to one basis so please decide who is going to become the “expert” in your party before your arrival. We must remind you that it is your responsibility to ensure that any children or pets you have in your party, are safe, entertained and supervised at all times.

How long will it take for you to hand the motorhome over to us?

A normal handover, without any distractions will take 20 – 30 minutes.

Who needs to be present at the handover of the motorhome?

The hand-over is much smoother and quicker if it’s on a one to one basis so it’s best to nominate an ‘expert’ in your party before we commence. We respectfully ask that all other members of the party stay away from the motorhome until we have concluded.

What if we damage or lose something from the motorhome?

Although we want you to enjoy your motorhome experience, it is only fair to say that we also want you to respect the motorhome and its contents.

You will be charged for any damage to the vehicle interior, exterior, its contents, or loss of vehicle contents, howsoever caused. Before moving off, please ensure all skylights, roof vents, windows and doors are closed and secure. Ensure the aerial and steps are retracted. Ensure the gas is turned off and the power lead is unplugged and stowed away. When reversing we suggest you ask your passenger(s) to guide you from the outside of the vehicle. The awning offers sun protection only, so always roll it up in case of rain, wind or snow. Never leave the awning out at night or whilst you’re away from the vehicle.

In the event of any damage occurring to any part of the vehicle please inform us immediately. This enables us to, wherever possible, order the parts in advance so we can fit them on your return, ready for the next customer.

What if we breakdown in the motorhome?

In the unlikely event of a breakdown of the vehicle or the equipment please call the office on +44 7971 711 218 at your earliest convenience and we will advise you from there.

Where can we return the motorhome to?

The motorhomes must be returned to our depot at:
Glashieburn Scotstown
Bridge of Don
AB22 8NJ (off Jesmond Drive)
Aberdeen

What time do we need to return the motorhome?

To ensure the motorhome is available for the next hire, the motorhome must be returned by 10:00.

Please be aware all motorhomes need to be cleaned inside and emptied of your personal belongings by 10:00. Please don’t arrive at 10:00 and start to unload, as this can delay the next customer and the members of staff assigned to get the motorhome ready. Please consider, when booking your campsites, your distance from our premises to allow adequate time for your return journey.

Failing to return the motorhome on time will incur a charge currently based on 20% of the nightly hire rate; a minimum charge of 1 hour will apply.

There are no refunds for early return.

What if we are late returning the motorhome?

Failing to return the motorhome on time will incur a charge of 20% of the nightly hire rate. A minimum charge of 1 hour will apply.

IN ALL CASES PLEASE CALL US AND LET US KNOW – there will still be a charge but at least we can advise the next hirer.

Do we have to pay for the fuel when we return the motorhome?

The gauge is checked before departure and should come back in the same position.

Failure to return the motorhome without the correct amount of fuel will result in a charge, equivalent to local forecourt prices, plus a 20% administrative charge.

All our motorhomes run on diesel. There is a note of the fuel type on the vehicle fuel caps. Any costs associated with using the wrong fuel are not covered by the insurance or breakdown cover and will be charged to the hirer.

Do we have to pay for the gas when we return the motorhome?

Yes, each motorhome is handed over with a FULL gas system. As the motorhomes use a refillable gas system, you are required to return the vehicle with a FULL gas system. Failure to do so will result in a set charge of £20.

Complaints Resolution

We strive to offer the highest quality of service and products. If for any reason you are unhappy with the service provided, we would ask that you contact us to resolve the issue directly.

Email to: info@aberdeenmotorhomerentals.com

Or by writing to:
Aberdeen Motorhome Rentals
Glashieburn
Scotstown (off Jesmond Drive)
Bridge of Don
AB22 8NJ
Aberdeen, UK

We will then investigate the matter and reply within 7 days of receiving the email or letter.

As Aberdeen Motorhome Rentals is a member of the BVRLA, we also offer a Conciliation Service for our customers. Unresolved disputes can be referred to the BVRLA directly and details should be submitted by:

Email to: complaint@bvrla.co.uk

Or by writing to:
British Vehicle Rental and Leasing Association
River Lodge
Badminton Court
Amersham
HP7 0DD.

The BVRLA will aim to resolve the matter using the information presented by both parties to the dispute.

Our Motorhomes

Explore the UK and Europe with Aberdeen Motorhome Rentals!

Bailey Advance 70-6

From £95 to £150 / Night

Berths: 6
Seatbelts: 6
Gearbox: Manual
Weight: 2890 kg

Virtual Tour

More details

Swift C404 Compact

From £85 to £135 / Night

Berths: 2-3
Seatbelts: 4
Gearbox: Manual
Weight: 3300 kg

Virtual Tour

More details

Swift Escape 664

From £90 to £135 / Night

Berths: 4
Seatbelts: 4
Gearbox: Manual
Weight: 3500 kg

Virtual Tour

More details

Contact Us

+44 7971 711 218

Location

Glashieburn Scotstown
Bridge of Don
AB22 8NJ (off Jesmond Drive)

Email

info@aberdeenmotorhomerentals.com

Our Details

Aberdeen Motorhome Rentals LTD
Company Registered Number: SC607856

Company VAT Number: 304 6256 26

How to find us

If you come over the Parkway and go to the Scotstown roundabout turn left then turn left at the traffic lights into Jesmond Drive. Turn 2nd right at the Country Club sign and follow the road round keeping to the left.

We are straight ahead in the yard through the gates.

Aberdeen Motorhome Rentals LTD

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