Frequently Asked Questions

Additional Driver – maximum of 3

• £9 per driver, per night

Due to the Covid-19 pandemic we are not supplying bedding and towels for the 2022 season

Double Bedding Pack – double quilt & cover, double sheet, 2 pillows & pillow cases

• Fixed price: £20 per pack

Single Bedding Pack – single quilt & cover, single sheet, 1 pillow & pillow case

• Fixed price: £12 per pack

Towel Pack – 1 x bath towel, 1 x hand towel

• Fixed price: £10 per pack

From the start of 2021 if the Motorhome is leaving the UK including Ireland a VE103B form must be filled in and submitted at customs or the motorhome will not be allowed to leave the country

EU Hire

• 3 to 7 nights: £70
• 8 nights and over: £75 plus £15 per night after that

Generator

• Fixed price: £75

Pet Fee – maximum 2

• Fixed price: £65, per pet there is an additional charge of up to £150 if all pet hair is not removed before the motorhome is handed back.

Deposit
We accept Amex, Visa, MasterCard and Visa Debit.

Yes, there are 2 types of deposit that will be required.

Booking Deposit (non-refundable) – £250 for 1 week £500 for 2 weeks or more, paid at the time of booking, unless the collection date is within 6 weeks, in which case the full balance will be due.

Security Deposit (refundable) – normally £1000, paid at the time of collection. Security deposits will be refunded when the vehicle has been checked in and is deemed to be in the same state as it was when let out. Please allow up to 5 working days for the security deposit to appear in your bank.

All Deposits may be increased at our discretion.

We accept Visa, MasterCard and Visa Debit.

We do not accept prepaid cards, pay-as-you-go cards or cheques.

Yes, fully comprehensive insurance is included for ONE driver within the hire charge and arranged for you with a trusted insurer.

The insurance excess is £1250 but can be reduced by opting to pay Damage Limitation Waiver (DLW). We do not supply this cover, but it can be purchased online. See below for more details.

The following is not covered by our Insurance and are chargeable on a case by case basis so the insurance excess will not apply:

• Damage or repairs deemed as a result of abnormal, deliberate or negligent acts
• Damage to the Bike Rack
• Lost or broken keys
• Damage to windscreens and glass
• Punctures or blowouts or damage to road wheels
• Damage above windscreen height (2m or 6.6ft) remove this replace with
• Any Damage above cab door height is not covered as this is seen as negligence any damage will be charged at full cost
• Vehicle break-in or vandalism

For ease of clarity our insurance does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. Although we do not offer this service, we do advice you to take out Personal Holiday Insurance.

Failure to abide by the terms and conditions of each hire may revoke the insurance cover and thus make the hirer fully liable. Full terms and conditions are available here, at the Company Offices and incorporated within the rental agreement.

Exterior – Only in extreme cases.

Interior – The vehicle must be returned with the interior clean and in the same condition as it was when handed over to you, A full list of charges is in the operations manual in the motorhome and also displayed in the motorhome these charges include, but is not limited to the toilet, upholstery, cutlery, cooking utensils, oven, hob and grill.

Yes, due to the UK leaving the EU the rules have changed for taking vehicles out of the UK on a Temporary basis. A VE103B form is required at customs to allow the vehicle to leave the country. You must let us know well in advance if you are planning on taking the motorhome out of the UK including Ireland.

The minimum hire charge when taking a motorhome abroad is 7 nights. There is also an extra charge to cover the added insurance and breakdown cover.

The extra charge is:

• 3 to 7 nights = £45
• 8 nights and over = £75

The extra charge includes:

• Added Breakdown Cover
• Added Insurance
• Mileage
• VE103B form; you need a Vehicle on Hire Certificate to prove you have our permission to take our motorhome abroad.

Anyone between the ages of 25-74 who has held the required license, for at least 2 years, and has current driving experience can drive our motorhomes.

• Motorhomes up to 3500 kg – category B or equivalent
• Motorhomes 3500 kg to 7500 kg – category C1 or equivalent

Please see each motorhome for specific licence requirements.

Each driver must produce their driving licence on collection of the vehicle. Details of any endorsements/penalty points for people who hold a UK driving licence are now kept online and not on the driving licence or paper counterpart. Each driver will need to visit www.gov.uk/view-driving-licence before arrival to create a licence check code which they must produce when they come in to collect the vehicle. The code is only valid for 21 days.

Alternatively, if you do not have access to a computer at home then you can bring your driving licence, National Insurance number and identification with you when you come in to collect your vehicle and we will give you access to one of our computers so you can generate a check code. You then need to give the check code to us so that we can log on and view your details. If you can’t do either of the above, you will be asked to give your permission verbally over the telephone to DVLA, so that they can disclose your driving licence information to us. This is a premium rate telephone service and there will be a charge of £6.60 inclusive of VAT per licence for choosing this option. Please note this service is only available Monday to Friday 8am to 7pm and Saturdays 8am to 2pm (not including Bank Holidays). We will be unable to hire to you if you select this option outside of their operating hours.

PLEASE NOTE: Should we discover that an uninsured driver is driving an Aberdeen Motorhome Rentals vehicle, then the hire will cease immediately, and the hirer will be responsible for all costs plus an additional charge of £300 inclusive of VAT. For the avoidance of doubt, if we have not seen, verified and recorded the licence details on the rental agreement then the driver is uninsured and unauthorised to drive an Aberdeen Motorhome Rentals vehicle.

Licence issued in the European Union (EU) or European Economic Area (EEA) countries are treated equally. For ease of reference the Countries are listed below:

EU Countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

EEA Countries:
Iceland, Liechtenstein and Norway. Therefore, if you are from an EU/EEA country holding a valid community licence you can drive in line with the appropriate entitlement as per your driving licence. It is a criminal offence to drive using a licence that is not valid in the UK. In addition, if you do so, the insurance will be invalidated, and you will be committing a further criminal offence of ‘driving without valid motor insurance’.

Non UK, EU, EEA Licences

Non-UK, EU, EEA licences must be valid for the duration of the rental period. Should such foreign licences be in a foreign alphabet they must be accompanied by an International Driving Permit.

N.B. International Driving Permits issued in the UK are not valid in the UK.

The following websites may be of use to drivers from outside of the UK:

• Visit Britain 
• Trip Advisor 

PLEASE NOTE: Should we discover that an uninsured driver is driving an Aberdeen Motorhome Rentals vehicle, then the hire will cease immediately, and the hirer will be responsible for all costs plus an additional charge of £300 inclusive of VAT.  For the avoidance of doubt, if we have not seen, verified and recorded the licence details on the rental agreement then the driver is uninsured and unauthorised to drive an Aberdeen Motorhome Rentals vehicle.

Many endorsements are acceptable e.g., SP30 (speeding). However over 6 points or recent endorsements may cause a higher excess or refusal of hire, as will any serious convictions within the last 11 years. Aberdeen Motorhome Rentals reserve the right to refuse hire for certain endorsements. If in doubt, please call us on +44 7971 711 218 with the details of your endorsements and conviction dates etc., at your earliest opportunity.

Yes, you can have up to 3 additional drivers, but there is an additional charge of £7 per night, per driver.

Yes, you can bring up to 2 pets but there is an extra charge of £65 per pet an additional charge of up to £150 will be charged if all pet hair is not removed from the motorhome on its return or there are any marks on the upholstery. It is up to the owner to make sure pets are either kept off the furniture or the furniture is covered.

Yes, each motorhome is fitted with a bike rack on the rear at no extra charge. Please call us on +44 7971 711 218 to check how many bikes the Motorhome can carry if you’re bringing more than 2 bikes.

No. None of our motorhomes have the capability to tow a car.

Our minimum hire periods are**:

• 4 nights between the 31st October and the 28th May
• 7 nights between the 28th May and the 31st October
• During school holidays we only rent the motorhomes out on a Saturday to Saturday basis

Our maximum hire periods are:

• 28 nights for online bookings
• 29 nights or more please call the office on 07971 711218

** Please note that for certain festivals and events we may increase the minimum hire periods.

The motorhome will be available for collection at our depot at Glashieburn Scotstown, Bridge of Don, AB22 8NJ (off Jesmond Drive) from 15:00.

We offer Monday to Saturday collections and returns outwith the peak season (excluding Bank Holidays). Peak season 1st May until 31st October

A Sunday or Bank Holiday return can also be arranged but can’t be booked via the website. Please call the office on +44 7971 711 218 to check if this option is available.

Due to the Covid 19 pandemic with all the extra cleaning and sanitising that is required the pick up time is 15:00

The motorhome will be available for collection from 15:00.

The Motorhome must be dropped off and handed back by 10:00 on the last day of rental.

In all instances, please call us and let us know as soon as you realise you’re not going to be on time. During our busy periods you may have been given an allocated slot, so if you’re late, you may have to wait longer to get away, while we deal with other customers.

No the motorhomes are picked up and dropped off at our base in Bridge of Don.

Yes, depending on how busy we are we can arrange to collect you from a public transport terminal, but there will be a charge for this. You will need to call +44 7971 711218 or email info@aberdeenmotorhomerentals.com to arrange this, rather than booking on line.

Yes, you are welcome to leave your car in our secure compound. All we ask is that you leave your car keys with us so we can move it if necessary. Please note however, that your vehicle and contents are left at entirely your own risk.

Booking a motorhome with Aberdeen Motorhome Rentals couldn’t be easier:

• Book and pay online;
• Email our sales team with your requirements at info@aberdeenmotorhomerentals.com;
• Call our sales team on +44 7971 711 218;

WHAT IF WE NEED TO CANCEL OUR BOOKING?
Should you need to cancel your booking the following charges will apply:

• More than 6 weeks before: booking deposit will be retained
• 6 weeks – 2 weeks: 50% of total hire charge will be retained
• 2 weeks – No Show: 100% of total hire charge will be retained.

Although we do not offer this service, we do advise you to take out Personal Holiday Insurance.

Please bring original documents as we do not accept photocopies.

• Driving licence – we must see each driver with their driving licence at the office
• Additional form of ID showing current name and address, dated within the last 3 months – e.g., utility bill, bank statement, council tax bill or official letter
• If travelling outside of the UK – from 2021 a VE103B form is required to take the Motorhomes out of the UK your passport
• If visiting from outside the UK – your passport along with a contact address of where you will be staying in the UK.

Yes, we will give you a full demonstration on how to use all the on-board facilities. Experience has taught us what we need to cover. We will cover everything you need to know in a logical order, so please don’t wander off and start asking questions about an area we haven’t covered yet – we will get to it if you’re patient with us. Experience has also taught us that the hand-over is much smoother and quicker if it’s on a one to one basis so please decide who is going to become the “expert” in your party before your arrival. We must remind you that it is your responsibility to ensure that any children or pets you have in your party, are safe, entertained and supervised at all times.

A normal handover, without any distractions will take 30 – 45 minutes.

Due to the Covid-19 pandemic only one person is allowed in the motorhome at a time

The hand-over is much smoother and quicker if it’s on a one to one basis so it’s best to nominate an ‘expert’ in your party before we commence. We respectfully ask that all other members of the party stay away from the motorhome until we have concluded.

Although we want you to enjoy your motorhome experience, it is only fair to say that we also want you to respect the motorhome and its contents.

You will be charged for any damage to the vehicle interior, exterior, its contents, or loss of vehicle contents, howsoever caused. Before moving off, please ensure all skylights, roof vents, windows and doors are closed and secure. Ensure the aerial and steps are retracted. Ensure the gas is turned off and the power lead is unplugged and stowed away. When reversing we suggest you ask your passenger(s) to guide you from the outside of the vehicle. The awning offers sun protection only, so always roll it up in case of rain, wind or snow. Never leave the awning out at night or whilst you’re away from the vehicle. Remove this part there is no awnings.

In the event of any damage occurring to any part of the vehicle please inform us immediately. This enables us to, wherever possible, order the parts in advance so we can fit them on your return, ready for the next customer.

In the unlikely event of a breakdown of the vehicle call the RAC the number is supplied in the motorhome there is full breakdown cover

If anything goes wrong with the equipment please call the office on +44 7971 711 218 at your earliest convenience and we will do what we can to help from there.

The motorhomes must be returned to our depot at:
Glashieburn Scotstown
Bridge of Don
AB22 8NJ (off Jesmond Drive)
Aberdeen

To ensure the motorhome is available for the next hire, the motorhome must be returned by 10:00.

Please be aware all motorhomes need to be cleaned inside and emptied of your personal belongings by 10:00. Please don’t arrive at 10:00 and start to unload, as this can delay the next customer and the members of staff assigned to get the motorhome ready. Please consider, when booking your campsites, your distance from our premises to allow adequate time for your return journey.

Failing to return the motorhome on time will incur a charge currently based on £50/Hr; a minimum charge of 1 hour will apply.

There are no refunds for early return.

Failing to return the motorhome on time will incur a charge of £50/hr. A minimum charge of 1 hour will apply.

IN ALL CASES PLEASE CALL US AND LET US KNOW – there will still be a charge but at least we can advise the next hirer.

The gauge is checked before departure and should come back in the same position.

Failure to return the motorhome without the correct amount of fuel will result in a charge, equivalent to local forecourt prices, plus a £25 administrative charge.

All our motorhomes run on diesel. There is a note of the fuel type on the vehicle fuel caps. Any costs associated with using the wrong fuel are not covered by the insurance or breakdown cover and will be charged to the hirer.

The Motorhomes are supplied with one full bottle if this needs replaced it is up to the hirer to do this , if a 2nd bottle has been requested it must be returned full if it is returned empty a charge of £35 will be made.

We strive to offer the highest quality of service and products. If for any reason you are unhappy with the service provided, we would ask that you contact us to resolve the issue directly.

Email to: info@aberdeenmotorhomerentals.com

Or by writing to:
Aberdeen Motorhome Rentals
Glashieburn
Scotstown (off Jesmond Drive)
Bridge of Don
AB22 8NJ
Aberdeen, UK

We will then investigate the matter and reply within 7 days of receiving the email or letter.

As Aberdeen Motorhome Rentals is a member of the BVRLA, we also offer a Conciliation Service for our customers. Unresolved disputes can be referred to the BVRLA directly and details should be submitted by:

Email to: complaint@bvrla.co.uk

Or by writing to:
British Vehicle Rental and Leasing Association
River Lodge
Badminton Court
Amersham
HP7 0DD.

The BVRLA will aim to resolve the matter using the information presented by both parties to the dispute.